COLORADO, USA — Just over 4,400 Xcel Energy customers in Colorado remained without power as of 1:45 Thursday afternoon, according the company's outage map.
Xcel Energy was working to restore power to thousands of customers who lost electricity due to the strong windstorm that toppled trees and brought down power lines Wednesday.
At the height of the storm, 60,000 Colorado customers were without power, according to an Xcel spokesperson. Late Wednesday night about 31,000 customers still had no power but that dropped significantly by Thursday morning with only 7,038 customers being impacted by outages.
A spokesperson noted that typically, larger outages are restored first. After that, crews move to smaller ones and individual outages.
Xcel Energy said it has increased staffing levels and put operational plans in place to make sure key employees, including line workers, are available and able to respond to outages that may occur due to severe weather.
The utility said about 475 employees and contractors are working through the day and night Thursday to restore power.
The company also said that due to the large impacts, workers will not clean up tree debris, and will instead focus on efforts to restore power as quickly as possible. Only during routine maintenance will crews chip and haul away branches.
Report your outage
Customers can help Xcel Energy get a jump on power restoration by reporting outages. Customers have several ways to report their outage.
- Xcel Energy mobile app available on iOS and Android
- Online at xcelenergy.com/out
- Text ‘OUT’ to 98936 to report an outage, or text STAT to the same number to check the status of a power outage.
- Call 1-800-895-1999 and follow the prompts—the automated phone reporting system lets customers report outages in less than 60 seconds. Once the cause of the problem is identified, the system or an Xcel Energy representative will provide customers with an estimated restoration time.
Stay informed
If outages occur, it’s important for customers to have access to the most recent updates about their power restoration. Customers can stay informed by visiting the Xcel Energy website or by downloading the mobile app available on iOS and Android. Additionally, the website hosts an outage map that displays information on the number of customers out and the anticipated time for restoration.
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