CHICAGO — United Airlines says it will install Braille signs to help visually impaired travelers find row and seat numbers and lavatories.
The airline said Thursday that it has outfitted about a dozen planes with Braille markings and expects to finish work on its entire fleet except United Express planes by the end of 2026.
"Finding your seat on a plane or getting to the restroom is something most of us take for granted, but for millions of our customers, it can be a challenge to do independently," said Linda Jojo, Executive Vice President, Chief Customer Officer for United. "By adding more tactile signage throughout our interiors, we're making the flying experience more inclusive and accessible, and that's good for everyone."
United said it is working with groups including the National Federation of the Blind and the American Council of the Blind to consider adding other aids such as raised letters, numbers and arrows.
Mark Riccobono, president of the federation, said it's frustrating that so much information for travelers is only available by reading printed signs or other visual cues. He said his group hoped to work with United to find other ways to make flying more accessible and less stressful for blind passengers.
Dan Spoone, the council's interim executive director, urged other airlines to follow United's example.
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