DENVER — Red Robin restaurants may be starting to see a turnaround in customer traffic and diner happiness with the brand 18 months after bringing in new company leadership to revive the chain’s prospects.
The Greenwood Village-headquartered company (Nasdaq: RRGB) reported slower first-quarter sales and reduced profits Wednesday but said restaurant activity in May suggests efforts to improve customer service and food quality are starting to win diners over.
“We believe the progress we’re seeing in traffic represents a true stabilization of the business for the first time in many years,” said Todd Wilson, Red Robin's chief financial officer, during the company’s quarterly earnings call with investment analysts.
The Red Robin chain has 509 restaurants in North America, just over 80% of them company-owned and the remaining 92 being franchise locations.
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