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Majority of people who complained about not getting Denver's emergency alert weren't in town

If you didn't get a wireless emergency alert on your cell phone at the beginning of the month, you weren't the only one, and the city of Denver wants to hear from you. But remember, you had to be in Denver to get the alert.
Credit: Mallory Davis, KUSA
A test emergency alert from the city of Denver.

DENVER — If you were in the Denver area on Sept. 5, city officials are asking for your feedback on an emergency alert test system that caused phones throughout the Mile High City to give off a loud buzz.

Denver tested its citywide wireless alert system shortly after 11 a.m. that Wednesday morning.

The exact wording, approved by the Federal Communications Commission was: "This is a test of the wireless emergency alert system for Denver, CO. This is only a test."

Credit: Mallory Davis, KUSA
A test emergency alert from the city of Denver.

Shortly after the alert was sent, 9NEWS received several reports from viewers who never received it.

Denver’s Office of Emergency Management said there are a number of reasons as to why a person didn’t receive the alert – like if they were talking on the phone when the alert went off or if they accidentally turned off the WEA (wireless emergency alert) notifications on their cell phone.

Whether you got the alert or not, Denver’s Office of Emergency Management is asking the public to give them feedback on the test in a short survey.

About 6,000 people have taken the survey so far. While more than half of them reported they didn't receive the alert, Denver OEM says only 1 percent of those people were actually in Denver when the alert sounded.

The survey should remain open for about another week. Just remember that if you weren't actually in Denver at the time of the alert, you weren't supposed to receive it.

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